AN ONLINE COMMUNITY BASED MARKETPLACE

Shoplocally Online Marketplace

Intro  |  Get Started  |  Features  |  Products  |  Shipping  |  Cost & Fees  |  Refunds

What's Involved

Shop Locally

We understand that a lot of us are feeling the stress of a reduced cash flow and business might look quite different for the next few months. This is an opportunity to sell products online at no cost other than your time and payment gateway credit card fees.

What do I need to start?

Firstly watch this video tutorial & instructions: Register and create your shop >>

Then you’ll need to register here >>

We have made things as simple as possible. To get started you’ll need to gather some basic information to create your online store.

  • A dedicated email (ideally) to receive orders
  • Your shop name for custom URL creation
  • Business phone number
  • Business address
  • Store Category

To make your online store stand out and look professional (highly recommended) you’ll need to gather a few extra items. You can upload these from the settings in your vendor dashboard.

  • An image for your store banner (minimum width 860pixels)
  • Your logo (square crop recommended)
  • Store description
  • Social Media URLs

For extra help we’ve put together some 1 on 1 support packages, or we can do it for you.

Reports and Features

Here is a quick list of some of the amazing features of this market place. From your vendor dashboard you can:

  • Add & update your products and  stock levels
  • Manage and track your orders
  • Create Coupons
  • Check reports such as general sales overview, sales by day, top selling products, top earning products and create statements
  • Manage and respond to your reviews
  • See your store followers
  • Respond to support tickets generated by your customers
  • Create your store profile (settings)
  • Connect to Stripe for direct payments (settings)
  • Set up your shipping options (settings)
  • Add your social media profiles (settings)
  • Create your store specific SEO titles, descriptions, Facebook & Twitter title/description/image/ (settings)
  • Edit your account (settings)

Special Case: Selling Takeaway Meals and Drinks

If you want to sell meal and coffees this is a great way to keep your contact to a minimum during level 3 lockdown. People can order and pay online outside your cafe / takeaway and wait in their car. You might need to work out a general wait time from time of ordering and state this in your product description. Or you might want to start a delivery service. This is completely up to you.

In the product description you can also explain to your customers that they can write notes with their orders to arrange pick up times or even order a few days in advance. Need help with ideas? Contact us at support@shoplocally.co.nz.

Your Products

You will need to upload all your product information. Here are the basic requirements;

  • product name
  • product category
  • product description
  • price
  • sizes if applicable
  • colours if applicable
  • an image or illustration for each product

If you would like to add a large quantity of products all at once, we have created a spreadsheet that you can complete and upload please email us at  support@shoplocally.co.nz

Video tutorial & instructions: Create a simple product >>

Video tutorial & instructions: Create a variable product  (i.e. with colours & sizes) >>

Video tutorial & instructions: Bulk product import >>

If you can’t quite find the correct category,  colour or sizing please email us at support@shoplocally.co.nz and we will add it for you.

For extra help we’ve put together some 1 on 1 support packages, or we can do it for you.

Shipping

You will be in charge of delivery. Here are a few examples, from simplest to more complex:

  • Click & Collect
  • Free delivery
  • Your own delivery service
  • Flat rate postage (you will need to sort this out with your preferred courier company)
  • Postage by weight & size (requires adding weight & size to all your products)

Video tutorial & instructions:  Shipping Configuration – Recommended  >>

Video tutorial & instructions:  Shipping Configuration – Advanced >>

If you need extra help we can organise a zoom training to help you over the hurdle or we can do this for you. Please email us at support@shoplocally.co.nz and we’ll get back to you.

For extra help we’ve put together some 1 on 1 support packages, or we can do it for you.

Costs & Fees

We understand that a lot of us are feeling the stress of a reduced cash flow and business might look quite different for the next few months. This is an opportunity to get your business on line at no cost other than your time and payment gateway credit card fees for at least 90 days!

What happens after 90 days?

So far we have dedicated our time and initiative to develop this marketplace website for free simply because we want to see our community thrive. After the first 90 days we’ll need to reassess the situation, see how the economy is recovering and how sales are going. We might decide to extend these 90 days or if everyone is happy and things are ticking along we will consider introducing a 3% to 5% success fee on sales to cover the cost of ongoing development, additional features, digital marketing, hosting and maintenance. You will all be kept informed of this and if for some reason you are not satisfied with the Shop Locally platform you are free to leave at any time.

Stripe Credit Card Fees 2.9% + 30c

We have chosen Stripe as our payment platform. We want to keep this simple and we have found Stripe to be reliable, straightforward and affordable. Stripe also integrates with Xero. When you are pricing your products you need to factor in that Stripe will deduct 2.9% + 30c  from each transaction. When you set up your own Stripe account, the money will be transfered directly into your allocated bank account.

Don’t want to set up a stripe account? We really think you should!

If for some reason you do not wish to set up a Stripe account you can possibly use ours. This will mean that the money will sit in our Stripe account until the order has been delivered. Let me be clear, this is not something we want to be doing and it will be rather time consuming for us. We will need to charge a 3% handling fee in addition to the Stripe fees for this service.

Refunds

You will be responsible for your refunds. This is between you and your customer. From your vendor dashboard you can add a note about your refund policy  either:

  1. Products >> Product note – in each product listing there is a field called “purchase note” where you could add your refund policy.
  2. Settings >> There is an area for your store description called “Biography” where you could also add your refund policy